The person being quoted should approve the exact final wording of their quote before a press release goes out. That approval sits alongside sign-off from someone authorized to approve the release for the issuing organization. If the quote comes from outside your company, such as a partner, customer, investor, or public figure, get approval from that person and, where they speak for an organization, from whoever controls that organization's public statements. The writer, the agency, and the distribution service do not stand in for any of those approvals.
Below I explain why each approval matters, where the process can break, and how to keep a simple quote approval record so you can show who approved what, and when, before anything is distributed.
This article is educational guidance on process, not legal advice. If a release involves securities, litigation, regulated health claims, or a paid endorsement, have qualified counsel review the specific quote.
The Short Answer: Who Signs Off
- The speaker. The named person approves the exact words inside the quotation marks, along with their name, title, and organization as printed.
- The issuing organization's authorized approver. This is someone with authority to release the announcement, such as an owner, executive, or designated communications lead. That person approves the full release, including every quote.
- The third party's organization, when relevant. A partner's employee who is quoted about a partnership may need their own company's clearance, not just their personal agreement.
- Not the writer or distributor alone. Whoever drafts or submits the release can prepare the quote and collect approvals. They cannot supply them.
Why the Speaker Has to Approve the Exact Words
Quotation marks tell a reader that these are a specific person's words. The Federal Trade Commission's Endorsement Guides make the same point for advertising. Under 16 CFR 255.1(b), a message does not have to use an endorser's exact words unless it presents itself as their exact words, and quotation marks are the example the rule gives. The same section says you cannot take an endorsement out of context or reword it in a way that distorts the endorser's opinion. It also says endorsements must reflect the endorser's honest opinions, findings, beliefs, or experience.
There is an important limit here. The Endorsement Guides govern endorsements in advertising, meaning messages that people are likely to take as the views of someone other than the sponsoring advertiser. A quote from your own CEO in your own announcement is the company speaking, not a third-party endorsement. A customer, partner, or celebrity praising your product is much closer to what the Guides cover. Even when the Guides may not strictly apply, I treat the quotation-mark principle as the working standard for every release quote: if it is in quotes, the named person has read it and adopted it word for word.
That standard still allows for drafted quotes. Business Wire's guidance on press release quotes advises writing a quote the way the executive would naturally communicate. It also recommends avoiding further changes once a quote has been approved. A drafted quote is fine. A drafted quote the named person has never seen is not.
Speaker Permission and Final Wording Are Two Different Approvals
These two approvals are easy to confuse, and you should record them separately.
- Speaker permission answers one question: may we quote you, by name and title, in this announcement? Someone saying “sure, use a quote from me” on a call gives permission. It does not approve any specific text.
- Final wording approval answers a different question: do you approve these exact words, attributed to you exactly this way, in this version of the release? This approval is tied to a specific version of the text.
Permission can come early. Wording approval has to come last, after every edit, because any change to the quote after approval turns it back into an unapproved draft.
What Wire Services Check
Paid distribution does not mean the publisher accepts whatever you submit. The ACCESS Newswire content guidelines say several things that bear directly on quotes:
- Releases should be free of first-person and direct-address language unless it appears inside a quotation from a company or organization spokesperson. In practice, the quote is where the announcement's own voice belongs.
- In certain cases, including major corporate announcements, some affiliated third parties, and releases that use a stock ticker, ACCESS may require written authorization from a company executive before approval.
- If a release includes a celebrity endorsement or mention, ACCESS says it will need verification that the celebrity knows about and approves of the content.
- ACCESS reserves the right to refuse releases containing pertinent information it cannot independently verify, and its editors make the final decision.
Other wire services set their own rules. Marketing By Kevin's service terms note, for example, that a GlobeNewswire submission follows that publisher's separate rules. Check the current rules for whichever route you are using rather than assuming one wire's requirements carry over to another.
Where Quote Approval Can Break
- The approval was for an earlier version. The speaker approved draft two, and draft four went out. Record the version, not just the fact that someone said yes.
- The publisher requested edits. Wire editors can ask for changes to tone, claims, or attribution. If those edits touch the quote, the speaker needs to see the new wording. Marketing By Kevin's press release service terms address this directly: publisher-requested changes may require renewed customer approval.
- The quote makes a claim nobody substantiated. Putting a claim inside quotation marks does not reduce the substantiation burden. The FTC Guides say an endorsement may not convey any representation that would be deceptive if the advertiser made it directly. Under 16 CFR 255.2, consumer endorsements are not themselves competent and reliable scientific evidence. If a quote says a product produces a result, you need evidence for that result, not just a willing speaker.
- A relationship is not disclosed. If the quoted customer or expert is paid, has an equity stake, or received free product, you may need to disclose that connection. The FTC Guides include an example in which both the advertiser and the endorser are potentially liable when the endorser fails to disclose their relationship to the company.
- The quote is carrying optimized links. Google's spam policies list optimized anchor text in press releases distributed on other sites as an example of link spam. ACCESS also says it will not accept releases that are purposely over-optimized for SEO. A quote should say something a person would actually say.
The Quote Approval Record
This is the working tool. Keep one record per quote, per release. Anyone on your team should be able to open it and confirm, without guessing, that the quote in the final file is the approved quote.
- Release identifier and version. The working headline, plus a version number or date for the exact file being approved.
- Speaker identity. Full name, title, and organization, spelled exactly as they will appear in print.
- Relationship to the issuer. Employee, executive, partner, customer, investor, paid spokesperson, or public figure. Note any payment, equity, free product, or other material connection.
- Permission to be quoted. Who gave it, when, and how, for example, in an email or a signed agreement.
- Exact approved text. Paste the quote verbatim, including punctuation and the attribution line. This is the text that goes in the release, character for character.
- Origin of the wording. Whether the speaker said it, wrote it, or adopted a draft someone else prepared.
- Claims inside the quote. List every factual or performance claim in the quote and where its substantiation is filed. If a claim has no support, it comes out of the quote.
- Speaker's wording approval. The approver's name, the date, the method, and the version approved. A written reply that restates or attaches the exact text is stronger evidence than a verbal okay.
- Third-party organization clearance. Required when the speaker represents another company. Record who cleared it and when.
- Issuing organization's release approval. The name and role of the person who approved the full release, and the date.
- Post-approval change log. Every edit made after approval, who requested it (for example, the wire editor), and the date re-approval was received.
- Final match check. A last confirmation, just before submission, that the quote in the submitted file matches field 5 exactly.
A simple way to capture field 8 is to send the speaker the exact text and ask for a reply in this form: “I approve the following quote, attributed to me as [name, title, organization], for use in [release name, version]: [exact text].” The reply then becomes your evidence.
How This Works in a Marketing By Kevin Release Project
Our service terms split responsibility into three parts. The customer controls truthful facts, authorization, sources, quote approval, media rights, and final copy approval. MBK handles search planning, release production (when purchased), formatting, route preparation, submission management, and the publication record. Publishers and platforms control acceptance, presentation, pickup, indexing, and rankings.
In practice, that works like this:
- For release production orders, the customer supplies authorized quotations with verified facts and sources and approves the final copy before submission.
- For distribution-only orders, the customer supplies final copy and is responsible for the quotations, identities, and permissions in it. MBK runs a mechanical and route-fit preflight, and substantive rewriting is not included.
- If a publisher requests changes, the timeline can extend, and you may need renewed approval.
It also helps to separate paid distribution from earned coverage. On a paid wire route, you approve the copy you submit, but the publisher keeps final authority over acceptance, title, formatting, labeling, links, and presentation. If a journalist later picks up the story, that is independent editorial coverage. The journalist may trim, paraphrase, or omit the quote, and pickup is not guaranteed. Your approval record controls what you submit. It does not control what anyone else writes about it.
What Is Known and What Is Still Uncertain
- Known: Quotation marks signal a person's exact words, and the FTC's Endorsement Guides prohibit distorting reworded endorsements. Wire services like ACCESS Newswire review releases before distribution, may require written authorization or celebrity verification, and have the final say on acceptance.
- Known: A claim inside a quote still needs substantiation, and an undisclosed material connection can create liability for more than one party.
- Uncertain: Exactly when a release quote counts as an FTC “endorsement” depends on who is speaking and what they say. Your own executive's statement and a paid customer testimonial are not treated the same way. If you are unsure which applies, ask counsel.
- Uncertain: Wire guidelines change. Check the current version for your route before each submission rather than relying on what was true for the last release.
Your Next Practical Decision
Before your next release, decide who inside your organization holds final release authority, and set up the quote approval record as a template. Then, for each quote, collect speaker permission early and exact-wording approval last, after every edit is final.
If you are weighing whether a planned announcement fits a wire route, the press release eligibility check lists what a standard release needs before production, including an authorized quote if one is used. It also routes campaigns and higher-scrutiny subjects to a manual review of claims and evidence. The service terms set out each party's responsibilities. Neither one replaces your own approval record, and that record is useful whether or not you ever work with us.
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